Returns and Refunds Policy

Returns and Refunds Policy

At DilliCart, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help. Please read our Returns and Refunds Policy carefully to understand your options.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The item was received damaged or defective.
  • The item delivered is incorrect (wrong product or variant).
  • The item is unused, unworn, and in its original packaging with all tags intact.
  • The return request is raised within 3 days of the delivery date.

The following items are not eligible for return:

  • Items that have been used, washed, or altered.
  • Perishable goods, personal care items, or hygiene products.
  • Items marked as "Final Sale" or "Non-Returnable" on the product page.
  • Digital products or downloadable content.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us through our website at dillicart.com within 3 days of receiving your order.
  2. Provide your order number, the item(s) you wish to return, the reason for the return, and clear photographs or videos of the product and packaging.
  3. Our team will review your request and respond within 2–3 business days with further instructions.
  4. Once approved, securely pack the item(s) and ship them to the address provided by our team.

Please do not ship items back without prior approval, as unapproved returns may not be accepted.

3. Return Shipping

If the return is due to a defective, damaged, or incorrect item, DilliCart will bear the return shipping cost. For all other eligible returns, the customer is responsible for the return shipping charges. We recommend using a trackable shipping method, as DilliCart is not responsible for items lost in transit.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days to your original payment method.
  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
  • Shipping charges (if any) are non-refundable unless the return is due to our error.

5. Cash on Delivery (COD) Orders

For orders placed via Cash on Delivery (COD):

  • Refunds will be processed via bank transfer or UPI. You will be required to share your bank account details or UPI ID for the refund to be initiated.
  • COD refunds will be processed within 7–10 business days after the return is approved and the item is received.
  • Please note that a COD handling fee, if applicable, is non-refundable.

6. Exchanges

We currently offer exchanges for defective or incorrect items only. If you need a different size, colour, or product, we recommend placing a new order after your return is approved.

7. Cancellations

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled. To request a cancellation, please contact us immediately at dillicart.com with your order details. For COD orders, please ensure you are available to receive the delivery to avoid return shipping charges.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photographs and/or a video of the item and its packaging. We will arrange a replacement or full refund at no additional cost to you.

9. Changes to This Policy

DilliCart reserves the right to update or modify this Returns and Refunds Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.

10. Contact Us

For any questions or concerns regarding returns and refunds, please reach out to us through our website at dillicart.com. Our customer support team is happy to assist you.