Privacy Policy

At DilliCart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website at dillicart.com or make a purchase from us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with our store:

Personal Identification Information: Name, email address, phone number, billing address, and shipping address.
Payment Information: Payment details such as card information or UPI ID (processed securely through our payment partners; we do not store full payment details).
Order Information: Details of products purchased, order history, and transaction records.
Device & Usage Information: IP address, browser type, operating system, pages visited, and time spent on our website (collected via cookies and analytics tools).
Communication Data: Messages, queries, or feedback you send us through our website or support channels.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders, including shipping and delivery.
To communicate with you about your orders, returns, refunds, and customer support queries.
To send you transactional notifications such as order confirmations, shipping updates, and delivery alerts.
To improve our website, products, and services based on your feedback and usage patterns.
To send promotional offers, discounts, and marketing communications (only if you have opted in).
To detect, prevent, and address fraud, security issues, or technical problems.
To comply with applicable legal obligations.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies help us remember your preferences, analyse website traffic, and personalise content. You can choose to disable cookies through your browser settings; however, this may affect certain features of our website.

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners in the following circumstances:

Logistics & Delivery Partners: To facilitate the shipping and delivery of your orders.
Payment Processors: To securely process your payments.
Technology & Analytics Providers: To help us operate and improve our website (e.g., Shopify, Google Analytics).
Legal Authorities: When required by law, court order, or government regulation.

All third-party partners are required to handle your information securely and in accordance with applicable privacy laws.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. If you wish to request deletion of your data, please contact us at dillicart.com.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption to ensure secure transmission of data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

As a customer, you have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal data, subject to legal obligations.
Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us through our website at dillicart.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

DilliCart is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

10. Changes to This Privacy Policy

DilliCart reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and applicable rules and regulations thereunder.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through our website at dillicart.com. We are committed to addressing your concerns promptly.